Pure support and learning

You can find documentation, training materials and support information for our Support Team to help with any specific
challenges you're facing.
Looking for information about what Pure is instead? Visit the main website.

Contact the Pure Support Team

If you need help or encounter a problem, please contact us. The best way to get help is to log a ticket in our online issue-tracking system.

Get help

Pacific, Australia & Asia

Phone +65 6 349 0134
Mon-Fri* 9am to 4pm SGT

(Singapore Time)

* excluding local holidays.

Europe, Middle East & Africa

Phone +45 77 88 79 79
Mon-Fri* 9am to 4pm CET

(Central European Time)


Phone +1 (646) 746-6409
Mon-Fri* 9am to 4pm EST

(Eastern Standard Time)

Outside opening hours, please call Elsevier Customer Service at:

8am to 7pm CST on +1 (888) 615 4500 (US toll free) or +1 (314) 447-8068 (non-US toll free)

8am to 7pm SGT on +65 6 349 0222

You are also welcome to send us an email at Pure-Support@elsevier.com.

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