You can find documentation, training materials and support information for our Support Team to help with any specific
challenges you're facing.
Looking for information about what Pure is instead? Visit the
main website.
We are committed to helping you and your institution succeed with Pure.
Read about our Service Promise and the team behind it.
Search for the information you need in online documentation and release notes aimed at Pure super-users.
You can also find documentation for all Pure users from within Pure.
We offer a range of live and recorded webinars to help you get the most value from Pure. Classes are added regularly, and you can register for free to access all content.
Visit the Pure AcademyPure is continuously evolving as we add exciting features. View our Product Roadmap to learn about the planned developments for upcoming versions.
View the RoadmapIf you need help or encounter a problem, please contact us. The best way to get help is to log a ticket in our online issue-tracking system.
Get help| Phone | +65 6 349 0134 |
|---|---|
| Mon-Fri* |
9am to 4pm SGT
(Singapore Time) |
* excluding local holidays.
| Phone | +45 77 88 79 79 |
|---|---|
| Mon-Fri* |
9am to 4pm CET
(Central European Time) |
| Phone | +1 (646) 746-6409 |
|---|---|
| Mon-Fri* |
9am to 4pm EST
(Eastern Standard Time) |
8am to 7pm CST on +1 (888) 615 4500 (US toll free) or +1 (314) 447-8068 (non-US toll free)
8am to 7pm SGT on +65 6 349 0222
You are also welcome to send us an email at Pure-Support@elsevier.com.
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