Robust System Performance
Pure is designed to be robust. We take user privacy, data security and system performance very seriously.
Advanced Software Architecture - Pure is built on a sophisticated architecture, ensuring stability,
reliability and responsiveness.
Reliable Hosting Services - We can host Pure in the Cloud (Amazon web services), saving you cost and effort.
Privacy of Data - Pure deploys industry-leading standards in data security and privacy.*
Availability - We guarantee a 99.5% system uptime.*
Backup and Recovery - Elsevier has well-defined business continuity and data security measures in
place and backs up data on a daily basis.*
* When hosted by Elsevier in the Cloud
Supported User Engagement
We understand that Pure is most valuable if you and your fellow staff members can easily use it. We empower your local Pure
administration team to deliver first-help for any questions from within your institution. At the same time, we provide
a variety of information sources to help all users get the most out of Pure.
On-Campus Toolkit - Material to help you roll-out Pure on campus and support local engagement. Download
Pure Academy - Global training program including online webinars, videos on demand, and master classes
at live Pure events. Read more about Pure Academy.
In-Product Guidance - Interactive documentation targeted at individual roles, from researcher to
Customer Consultants - Once you have gone live, our customer consultants will regularly reach out
to you to help you build out the value of Pure within your organization.
The Pure Team is available to help your local Pure administration team, starting early in the implementation phase and continuing
after Pure is live at your institution.
Experienced Implementation Team - Our Implementation managers will help your project team set up
Pure in the most effective way for your institution.
Pure Service Center - We provide a self-service environment for your local Pure administration team
to find information and request support. Visit the Pure Service Center.
Dedicated Support Team - Our team of product specialists in Singapore, Denmark, and New York, are
available online, by email, and by phone. When you are open for business, so are we.
Effective Resolution Workflow - We actively investigate and respond to every issue raised, working
based on the severity of the issue and the number of customers affected to prioritize what matters most. We are transparent
about the status of any issues raised by your organization.
We believe that open communication and exchange of ideas with you, our clients, is the best way to continuously improve Pure.
Strong Partnership - You know your data. We know Pure. Together we define, implement and evolve the
best Research Information System for your institution. We encourage you to share your ideas and changing needs with
Predictable Releases - New Pure functionality is released on a committed schedule against a public
Transparency - You have an overview of your system performance and your user engagement with the
Client Participation - We value your opinion and will regularly ask for feedback about your satisfaction.
Active User Community
Pure becomes stronger through an exchange of ideas and best practices in the community.
User Groups - We have active user groups around the world that focus on exchanging experiences and
discussing local as well as global themes. We actively support our user groups and seek input for our Roadmap from
Pure International Conference - Over 70 percent of our clients attend our regular user conference
which is designed to facilitate sharing, learning and networking among Pure users globally. Find out more about the Pure Conference 2018 here.